Data Retention Policy

At Discovery Loft, we believe that protecting our user's and our customer's organizational and personal data is essential. Therefore, we endeavor constantly to minimize and protect any personal data that we hold. Additionally, we never share personal data with other companies other than to provide the service itself.

We have strict policies on how that data is stored and how long we will retain it for the information that we do hold. This page documents our general data retention policies.

Data Description	Retention Period	Request Deletion	Request Access
Client Account Data	Permanent	No	Yes
Client Financial Data	7 Years	No	Yes
Client Communication	3 Years	Yes	Yes
Network Connections (logs)	3 Years	No	No
Message Submission (logs)	3 Years	No	No
Message Delivery (logs)	3 Years	No	No
Client’s Account User’s Data	2 Years after inactive	Yes	Yes
Session User Data	2 Years after account inactive	Yes	Yes
Session Images	Retained while the organization remains a customer of Discovery Loft or anonymized and retained indefinitely for statistical or other purposes after the customer no longer requires access..	No	Yes
Session Vehicle Condition Reports	Retained while the organization remains a customer of Discovery Loft or anonymized and retained indefinitely for statistical or other purposes after the customer no longer requires access.	Yes	Yes
Session Data	Retained while the organization remains a customer of Discovery Loft or deleted by request. Once a user/organization requests record/s to be deleted, data will be removed from the back-ups within 6 months	Yes	Yes

Disclaimer

We have not included a description of every element of data that we store in this policy. However, they are subject to variation for technical reasons, but the data retention policies per category will still apply to any data elements not documented in this policy.

Changes to This Policy

This policy is effective as of ​the 22nd of April 2022. It will remain in effect except concerning any changes in its provisions, which will be in effect immediately after being edited in this document’s latest version. Discovery Loft reserves the right to update or change the policy, and the user/organization should check for latest versions of this policy periodically. The continued use of the Service after Discovery Loft posts any modifications to the policy in the latest version of this document will constitute the user/organization acknowledgment of the changes and consent to abide by and be bound by the modified policy. If the Discovery Loft makes any material changes to the policy, we will notify all customers by placing a prominent notice on the user/organization’s PAVE Dashboard.