# Data Retention Policy At Discovery Loft, we believe that protecting our user's and our customer's organizational and personal data is essential. Therefore, we endeavor constantly to minimize and protect any personal data that we hold. Additionally, we never share personal data with other companies other than to provide the service itself. We have strict policies on how that data is stored and how long we will retain it for the information that we do hold. This page documents our general data retention policies. | Data Description | Retention Period | Request Deletion | Request Access | | --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------- | -------------- | | Client Account Data | Permanent | No | Yes | | Client Financial Data | 7 Years | No | Yes | | Client Communication | 3 Years | Yes | Yes | | Network Connections (logs) | 3 Years | No | No | | Message Submission (logs) | 3 Years | No | No | | Message Delivery (logs) | 3 Years | No | No | | Client’s Account User’s Data | 2 Years after inactive | Yes | Yes | | Session User Data | 2 Years after account inactive | Yes | Yes | | Session Images | Retained while the organization remains a customer of Discovery Loft or anonymized and retained indefinitely for statistical or other purposes after the customer no longer requires access.. | No | Yes | | Session Vehicle Condition Reports | Retained while the organization remains a customer of Discovery Loft or anonymized and retained indefinitely for statistical or other purposes after the customer no longer requires access. | Yes | Yes | | Session Data | Retained while the organization remains a customer of Discovery Loft or deleted by request. Once a user/organization requests record/s to be deleted, data will be removed from the back-ups within 6 months | Yes | Yes | **Disclaimer** We have not included a description of every element of data that we store in this policy. However, they are subject to variation for technical reasons, but the data retention policies per category will still apply to any data elements not documented in this policy. **Changes to This Policy** This policy is effective as of ​the 22nd of April 2022. It will remain in effect except concerning any changes in its provisions, which will be in effect immediately after being edited in this document’s latest version. Discovery Loft reserves the right to update or change the policy, and the user/organization should check for latest versions of this policy periodically. The continued use of the Service after Discovery Loft posts any modifications to the policy in the latest version of this document will constitute the user/organization acknowledgment of the changes and consent to abide by and be bound by the modified policy. If the Discovery Loft makes any material changes to the policy, we will notify all customers by placing a prominent notice on the user/organization’s PAVE Dashboard. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.paveapi.com/other-resources/policies/information-security-policy/data-retention-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.