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  • Problem
  • PAVE Inspect requires that the Portrait Orientation Lock feature on your Android phone be turned off so that when you turn the phone sideways, the screen changes to landscape mode. You will not be able to capture images if the phone is in portrait mode.
  • Cause
  • The Portrait Orientation Lock feature is on causing the screen to stay in portrait mode.
  • Solution
  • 1) Click on the “Settings” Icon from your Home Screen
  • 2) Scroll down and select "Home Screen"
  • 3) Locate the "Rotate to Landscape Mode" button and ensure that it is in the "ON" position, which is to the right.
  1. OTHER RESOURCES
  2. PAVE Capture Troubleshooting Guide
  3. Android Phone Issues

Camera Screen is Locked and won't Rotate

PreviousCan't Access Camera - Camera Permission Not EnabledNextInspection Gets Stuck

Last updated 2 years ago

Problem

PAVE Inspect requires that the Portrait Orientation Lock feature on your Android phone be turned off so that when you turn the phone sideways, the screen changes to landscape mode. You will not be able to capture images if the phone is in portrait mode.

Cause

The Portrait Orientation Lock feature is on causing the screen to stay in portrait mode.

Solution

1) Click on the “Settings” Icon from your Home Screen

2) Scroll down and select "Home Screen"

3) Locate the "Rotate to Landscape Mode" button and ensure that it is in the "ON" position, which is to the right.

If you turn the phone sideways and the screen stays the same, your Portrait Orientation Lock is likely on.
Select "Settings"
Select "HOME SCREEN"
Make sure "Rotate to landscape mode" is set to "ON".