PAVE OpenAPI Overview
How PAVE Works
INTEGRATIONS
- Developer Docs
- Account Optional Add-ons
  - Capture Only Theme (CAPT)
    Skip Pictures
  - Right-Hand-Drive Capture Flow
MANAGING YOUR ACCOUNT
- Your Guide to PAVE's Account and Enterprise Dashboards
Hotspots
OTHER RESOURCES
- PAVE Capture Troubleshooting Guide
  - iPhone (iOS) Issues
    Does my mobile phone work with PAVE?
    Can't Access Camera - Incorrect Web Browser Usage
    Can't Access Camera - Camera Permission Not Enabled
    Camera Screen is Locked and won't Rotate
    Inspection Get's Stuck
    Inspection Won't Begin or Complete
    Getting Back to an In-Progress Inspection
    Why do I keep getting asked to retake pictures?
  - Android Phone Issues
    Does my mobile phone work with PAVE?
    Can't Access Camera - Incorrect Web Browser Usage
    Can't Access Camera - Camera Permission Not Enabled
    Camera Screen is Locked and won't Rotate
    Inspection Gets Stuck
    Inspection Won't Begin or Complete
    Getting Back to an In-Progress Inspection
    Why do I keep getting asked to retake pictures?
- Policies

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Problem
The phone indicates that it can't access the built-in camera for capturing images.
Cause
You may not be using the correct web browser: Android phones must open the PAVE link in Google Chrome.
Solution
Only Google Chrome has permission to use the camera. Other web browser's such as Firefox or Edge will not have permission to access the phone's camera. Make sure that when you click the link to begin the inspection that the inspection opens in Google Chrome.

Can't Access Camera - Incorrect Web Browser Usage

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Last updated 1 year ago

Problem

The phone indicates that it can't access the built-in camera for capturing images.

Cause

You may not be using the correct web browser: Android phones must open the PAVE link in Google Chrome.

Solution

Only Google Chrome has permission to use the camera. Other web browser's such as Firefox or Edge will not have permission to access the phone's camera. Make sure that when you click the link to begin the inspection that the inspection opens in Google Chrome.