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  • PAVE OpenAPI Overview
  • How PAVE Works
    • Capture Link
    • Guided Capture
    • Customer Disclosures
    • Identified Vehicle Information
    • Captured Photos
    • Text Notifications
    • Inspection Results
    • Condition Report (PDF)
    • Detected Damages
    • Grading
    • Languages
    • Accuracy & Limitations
  • INTEGRATIONS
    • Developer Docs
      • Authentication
        • Generate Access Token
      • Sessions
        • POST Create Session
        • GET Session Data
        • GET Session Photos
        • GET Session Notes
        • GET Session Results
        • PUT Update Session
        • DELETE Session
      • Webhooks
        • GET All Callbacks
        • GET View a Callback
        • POST Create New Callback
        • PUT Update a Callback
        • DELETE a Callback
      • Deep Linking
        • Deep Link with React Native App
        • Deep Link Native App
        • Deep Linking with Shareable Links
      • Pass-Through Additional User Information
      • Tracking Your Sessions
      • User Session Lifecycle
      • Developer Testing
    • Account Optional Add-ons
      • Capture Only Theme (CAPT)
        • Skip Pictures
      • Right-Hand-Drive Capture Flow
  • MANAGING YOUR ACCOUNT
    • Your Guide to PAVE's Account and Enterprise Dashboards
  • Hotspots
    • PAVE Hotspots API
    • Activating PAVE Hotspots
    • Developer Docs
      • Authentication
        • Generate Access Token
      • Sessions
        • POST Create Session
        • POST Upload Photos
        • GET Results
  • OTHER RESOURCES
    • PAVE Capture Troubleshooting Guide
      • iPhone (iOS) Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Get's Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
      • Android Phone Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Gets Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
    • Policies
      • Service Level Agreement and Standards
      • Service Delivery Sub-Processors & Processors
      • API Strategy and Architecture
      • Information Security Policy
        • Data Quality Guideline
        • Data Retention Policy
        • Backup and Disaster Recovery
        • Data Residency
        • Data Access Control
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  • PAVE Damage Detection Limitations
  • Interior Inspections Not Included
  • Glass Damage May Not Show in Photos
  • Previous Accident Repairs
  1. How PAVE Works

Accuracy & Limitations

PAVE is designed to match the accuracy of in-person inspections, though some limitations in damage detection may occur when relying solely on analyzing photos.

PAVE is designed to match the accuracy of in-person inspections, despite some limitations in damage detection from photos alone. PAVE's grading capabilities have been extensively tested and improved over the past two years with the help of one of North America's largest auto auctions. In April 2022, the most recent test was conducted, comparing the PAVE reports for 200 vehicles to the in-person inspection reports from the auction.

PAVE Damage Detection Limitations

Interior Inspections Not Included

Our User Acceptance Testing has shown that users are less likely to complete the inspection process if it requires more than 13 photos and takes longer than 3 minutes. As a result, a complete interior inspection using PAVE's approach is not feasible. However, the grading algorithm accounts for the interior to be in similar condition to the exterior. Tests have shown that when PAVE grades a vehicle as being in Poor Condition, it is expected that the interior will also be in poor condition.

Glass Damage May Not Show in Photos

PAVE inspects all glass surfaces for cracks, chips, scratches, and stars. On average, 70% of these types of damages can be seen in the photos captured. However, small chips and stars in a windshield may not be visible in the photos and therefore, undetectable by PAVE.

Previous Accident Repairs

Detection of previous paintwork is best done with a paint gauge to measure the thickness of paint on each panel. PAVE will detect mismatched paintwork and misaligned panels, but it cannot effectively detect previous accidents. We recommend checking the vehicle's history report to confirm any reported accidents.

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Last updated 2 years ago