# Can't Access Camera - Incorrect Web Browser Usage

## Problem

The phone indicates that it can't access the built-in camera for capturing images.

## Cause

You may not be using the correct web browser: Apple iPhones must open the PAVE link in Safari. 

## Solution

Only Safari has permission to use the camera. Other web browser's such as Firefox, Chrome, or Edge will not have permission to access the phone's camera. Make sure that when you click the link to begin the inspection that the inspection opens in Safari.

<figure><img src="/files/42kKLW3HTrE51114KnUx" alt=""><figcaption></figcaption></figure>


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