> For the complete documentation index, see [llms.txt](https://docs.paveapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.paveapi.com/other-resources/pave-capture-troubleshooting-guide/android-phone-issues/inspection-wont-begin-or-complete.md).

# Inspection Won't Begin or Complete

## Problem

### You may be having a problem accessing the internet. 

## Cause

### Your phone may not have an adequate Wi-Fi or cellular signal. 

## Solution 

### Your phone may not have an adequate Wi-Fi or cellular signal. 

<figure><img src="/files/Dx0NLKlc04HOGWcdxQeX" alt=""><figcaption></figcaption></figure>

### 1) Make sure that your mobile phone has a strong signal (Wi-Fi or cellular) before beginning capture.&#x20;

### 2) At the completion of capture, make sure that you have or have returned to a strong signal and wait for the inspection processing to complete.

### 3) Some Wi-Fi connections have a firewall that prevents PAVE from functioning properly. Try disabling your Wi-Fi connection and use cellular instead.&#x20;


---

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