# Why do I keep getting asked to retake pictures?

## Problem <a href="#problem" id="problem"></a>

### During the inspection capture, I keep getting asked to retake the same picture multiple times. <a href="#during-the-inspection-capture-i-keep-getting-asked-to-retake-the-same-picture-multiple-times." id="during-the-inspection-capture-i-keep-getting-asked-to-retake-the-same-picture-multiple-times."></a>

## Cause <a href="#cause" id="cause"></a>

### If the image of the car isn’t clear or a piece is cut off or obstructed, PAVE will ask you to take the picture again. <a href="#if-the-image-of-the-car-isnt-clear-or-a-piece-is-cut-off-or-obstructed-pave-will-ask-you-to-take-the" id="if-the-image-of-the-car-isnt-clear-or-a-piece-is-cut-off-or-obstructed-pave-will-ask-you-to-take-the"></a>

![A Blurry photo will be rejected as damage can't be properly detected. ](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2F5QmPMyYWpOLi6hnsL7Ci%2Fimage.png?alt=media\&token=331cb8a5-3180-4b75-98cf-383fa9bea8a7)

![If a part of the vehicle is cut off, damage can't be properly detected.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2F34E78BAcaoOGTlPNIVqu%2Fimage.png?alt=media\&token=a7bc4863-67e6-4b6c-9a4a-da748204da90)

![If any part of the vehicle is obstructed, damage can't be properly detected.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2FD0Sej4Z40FwEZDLgDNWX%2Fimage.png?alt=media\&token=5a3f9091-9feb-4f80-9fe1-8ef219056e41)

## Solution <a href="#solution" id="solution"></a>

### 1) Ensure you have sufficient space (minimum of 2 meters or 6 feet) to walk around and capture the vehicle from all angles safely. <a href="#id-1-ensure-you-have-sufficient-space-minimum-of-2-meters-or-6-feet-to-walk-around-and-capture-the-vehi" id="id-1-ensure-you-have-sufficient-space-minimum-of-2-meters-or-6-feet-to-walk-around-and-capture-the-vehi"></a>

![Make sure you can walk around the vehicle with at least 6 feet (2 meters) of clearance.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2FeOxeZACSSDVXJsUPSSJG%2Fimage.png?alt=media\&token=d80e7224-fda2-4da2-b020-57b4f6e157ca)

![Make sure you can walk around the vehicle with at least 6 feet (2 meters) of clearance.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2FLWBvnaaTTYcU63Pi3FBg%2Fimage.png?alt=media\&token=81745b02-9cbb-4a3a-9679-6dac77d2a3a5)

### 2) Try aligning the vehicle with the "cage" lines as closely as possible. It doesn't have to be exact. <a href="#id-2-try-aligning-the-vehicle-with-the-cage-lines-as-closely-as-possible.-it-doesnt-have-to-be-exact" id="id-2-try-aligning-the-vehicle-with-the-cage-lines-as-closely-as-possible.-it-doesnt-have-to-be-exact"></a>

![Use the cage to help guide you, but is okay if it isn't exactly perfect: make sure that the entire vehicle is in the camera frame.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2F7E2OK96dVrHB8lh9hPXB%2Fimage.png?alt=media\&token=d5bbb4ce-e24c-440c-80c1-0b75cf126f6a)

### 3) Be conscious of the sun: the glare from the angle and reflection might make capture difficult. You may need to move the car or try to complete the capture at a different time when there is less sun interference. <a href="#id-3-be-conscious-of-the-sun-the-glare-from-the-angle-and-reflection-might-make-capture-difficult.-you" id="id-3-be-conscious-of-the-sun-the-glare-from-the-angle-and-reflection-might-make-capture-difficult.-you"></a>

![The glare from the sun can make pictures unusable.](https://4104388249-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlLgcZ-rE81_McmcRrV%2Fuploads%2FiGO4xJbPFgT3GJYdeHqV%2Fimage.png?alt=media\&token=5585bd5b-4b21-4d8a-8024-292368eabaa0)