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On this page
  • Problem
  • During the inspection capture, I keep getting asked to retake the same picture multiple times.
  • Cause
  • If the image of the car isn’t clear or a piece is cut off or obstructed, PAVE will ask you to take the picture again.
  • Solution
  • 1) Ensure you have sufficient space (minimum of 2 meters or 6 feet) to walk around and capture the vehicle from all angles safely.
  • 2) Try aligning the vehicle with the "cage" lines as closely as possible. It doesn't have to be exact.
  • 3) Be conscious of the sun: the glare from the angle and reflection might make capture difficult. You may need to move the car or try to complete the capture at a different time when there is less sun interference.
  1. OTHER RESOURCES
  2. PAVE Capture Troubleshooting Guide
  3. iPhone (iOS) Issues

Why do I keep getting asked to retake pictures?

PreviousGetting Back to an In-Progress InspectionNextAndroid Phone Issues

Last updated 2 years ago

Problem

During the inspection capture, I keep getting asked to retake the same picture multiple times.

Cause

If the image of the car isn’t clear or a piece is cut off or obstructed, PAVE will ask you to take the picture again.

A Blurry photo will be rejected as damage can't be properly detected.

Solution

1) Ensure you have sufficient space (minimum of 2 meters or 6 feet) to walk around and capture the vehicle from all angles safely.

2) Try aligning the vehicle with the "cage" lines as closely as possible. It doesn't have to be exact.

3) Be conscious of the sun: the glare from the angle and reflection might make capture difficult. You may need to move the car or try to complete the capture at a different time when there is less sun interference.

If a part of the vehicle is cut off, damage can't be properly detected.
If any part of the vehicle is obstructed, damage can't be properly detected.
Make sure you can walk around the vehicle with at least 6 feet (2 meters) of clearance.
Make sure you can walk around the vehicle with at least 6 feet (2 meters) of clearance.
Use the cage to help guide you, but is okay if it isn't exactly perfect: make sure that the entire vehicle is in the camera frame.
The glare from the sun can make pictures unusable.