# PAVE Capture Troubleshooting Guide In order for your customer to use PAVE Inspect, you must rely on the assumption that their hardware (mobile phone) is in good working condition. Sometimes, people have unique settings or other hardware issues which make capturing a vehicle difficult. In this section, we provide you with some guidelines to help troubleshoot with any customers who are having difficulty completing the inspection. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.paveapi.com/other-resources/pave-capture-troubleshooting-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.