> For the complete documentation index, see [llms.txt](https://docs.paveapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.paveapi.com/other-resources/pave-capture-troubleshooting-guide.md).

# PAVE Capture Troubleshooting Guide

In order for your customer to use PAVE Inspect, you must rely on the assumption that their hardware (mobile phone) is in good working condition. Sometimes, people have unique settings or other hardware issues which make capturing a vehicle difficult. In this section, we provide you with some guidelines to help troubleshoot with any customers who are having difficulty completing the inspection.